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Job Position

Case Manager/Housing Advocate

Case Manager/Housing Advocate

Job ID: #539
Program: Next Step Home
Location: Fall River, MA

The Case Manager/Housing Advocate works as an integral part of the program team. The Case Manager/Housing Advocate is responsible for providing housing assessment, stability and ongoing support for formerly homeless individuals in a scattered-site, supportive housing program and will work as a member of a multi-disciplinary inter-agency team of care providers in the City of Fall River.

  • Provides case management to ten families in permanent housing program (budgeting skills, monthly rent and utilities responsibilities, etc.)
  • Meets with referrals to determine eligibility and/or assist in alternate housing options.
  • Searches for appropriate rental housing in the private market, in partnership with each assigned participant, reflecting their particular needs and preferences.
  • Collets, organizes, and maintains current listing of available rental units, management companies, and property owners in Fall River.
  • Accompanies eligible participants to lease signing appointments at Fall River Housing Authority and ensure participants have the required documentation upon lease signing.
  • Provides information and assists interested participants with the application process for Section 8 Housing as well as Fall River State and Federal Housing applications along with other housing subsidies.
  • Make referrals and provide access to supportive services in the community if requested by participant.
  • Coordinates with eligible participants’ referrals to local furniture, food and clothing resources as well as other referrals/resources as needed.
  • Network and maintain positive working relationships with local landlords, property managers, housing authorities, social service organizations, state agencies and internal collaterals.
  • Provide education to participants in communicating effectively with landlords, budgeting personal finances, and living up to responsibilities as tenants.
  • Participate in all required trainings.
  • Attends local and regional housing resource meetings.
  • Maintain participant tracking tools to monitor stability.
  • Provide on-going housing crisis intervention assistance to clients.
  • Performs other duties as assigned by program director.
  • Ability to climb three flights of stairs to deal with emergencies.
  • Ability to respond to emergency situations by placing calls to Fire, Rescue, Police, and Medical etc.



The Case Manager/Housing Advocate must perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The qualifications listed below are representative of the knowledge/skill and/or ability required.

  • Bachelor’s Degree from an accredited college or equivalent knowledge and skills preferred.
  • Minimum of two years’ experience working in the human service field
  • Knowledge of federal, state, and local housing laws and regulations including tenants and landlord rights.
  • Communication skills with people of all demographics backgrounds.
  • Must have a valid Driver’s license.


Steppingstone Incorporated is a United Way Agency