Job PositionProgram Supervisor
Job ID: #569
Program: Program Supervisor
Location: Fall River, MA
SUMMARY: The Program Supervisor works as an integral part of the Program Team. The Program Supervisor will perform, but is not limited to the following duties: management of program operations, direct and supervise program staff, coordinate program services, and operate within established Federal, State and local laws; when necessary perform CPR and administer Narcan. This position may require a flexible schedule including 1st, and 2nd shifts which will include some Saturdays and holidays. The Agency has the right to change shifts based on the needs of the organization.
- Assume overall responsibility for the program operations including the supervision of assigned personnel.
- Develop and monitor program staff scheduling including the development of facility coverage plan.
- Supervise weekly program staff on case consultations of consumers.
- Responsible for the fiscal budget, invoicing services, and electronic health record data oversight
- Assume overall responsibility for Quality Assurance of various program records.
- Provide consumer orientation on program services and requirements.
- Conduct confidential, quality assessments that are gender and culturally responsive and trauma informed.
- Responsible for ongoing program evaluation and achievement of goals and objectives.
- Develop, implement, and monitor an individualized treatment/service plan with each assigned consumer.
- Possess knowledge effective treatment modalities such as cognitive therapy, motivational interviewing and trauma informed techniques and Integrated Treatment in individual, group and family sessions.
- Meet, collaborate and coordinate services with probation/parole, employment and educational agencies, Department of Children and Families (DCF), human services providers, medical and primary care, clinical mental/behavioral health, and family/social support.
- Link consumers to services provided by community-based organizations such as peer support groups, legal services, nutritional counseling, and HIV rapid retesting and Hepatitis B and C testing and other sexually transmitted infections.
- Assist consumers with enrollment to obtain health insurance, Medicaid, and other benefits.
- Provide consumer education in finances, housing stability, behavioral and primary health, life skills and all aspects of addiction and related life domains.
- Provide crisis intervention by assessing severity of the episode, de-escalating the consumer, referring to emergency response team as needed, and developing a safety plan to assist in resolving the crisis.
- Assist with resume writing, interview skills, employment search and enrollment into employment/educational programs.
- Develop and coordinate discharge planning with consumer, family, housing, and other community providers.
- Prepare various reports as assigned by the assigned director, as required by various local, state, and federal authorities.
- Collect, prepare and supervise drug screenings as well as administer breathalyzer as needed.
- Ensure compliance with regulatory and licensing standards.
- Ability to count, document and observe consumers taking various prescription drugs.
- Ability to climb three flights of stairs to conduct rounds on an hourly basis and deal with emergencies.
- Ability to respond to emergency situations by placing calls to Fire, Rescue, Police, and Medical, etc.
- Bachelor’s degree in behavioral sciences from an accredited college or university preferred or is a licensed (LADC)/certified (CADAC) drug counselor or is the process of obtaining licensure.
- Three years of related work experience providing services to those affected by substance use and mental health disorders and homelessness.
- Minimum of two years’ experience in leadership and management.
- Requires CPR certification every two years.
- Good working knowledge of computers, electronic health records and data collection.
- Requires valid driver’s license due to business-related travel may be required.